<?xml version="1.0" encoding="ISO-8859-1"?> <docID>327834</docID> <postdate>2024-08-28 15:22:38</postdate> <headline>Jetstar tries to lowball stranded family</headline> <body><div> <p><span class="kicker-line">By aviation writer<strong> Scott Mayman</strong></span></p> <p><strong>Jetstar has promised to cover a $7000 expense for a family, stuck in Japan – after initially only offering $600 compensation.</strong></p> <p>The Sydney family was flying home, when the recent CrowdStrike outage occurred.</p> <p>Staff at Jetstar in Japan told them to get their own accommodation and the airline would compensate them.</p> <p>Their flight was also hit with a mechanical issue.</p> <p>After media intervention, Jetstar has agreed to fully reimburse them, but the family says the airline is yet to contact them.</p> <p>It's an on-going issue involving Jetstar, where staff assure impacted passengers that their costs will be fully covered, but the airline later breaks that promise.</p> <p>It's a similar experience that Jetstar passengers suffered in Canberra nearly two years ago involving a cancelled flight. In that case,<br /> Jetstar initially refused to pay the promised compensation.</p> <p>Again, after a publication of the incident, Jetstar agreed to make good on its promise.</p> <p>These are the sorts of issues a proposed ombudsman would consider.</p> <p>https://citynews.com.au/2024/better-protection-for-passengers-under-aviation-reforms/</p> </div> <div class="yj6qo"></div> <div class="adL"></div> </body>