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<docID>331331</docID>
<postdate>2024-10-19 12:50:34</postdate>
<headline>CBA sorry after glitch duplicates transactions</headline>
<body><p><img class=" wp-image-331333" src="https://citynews.com.au/wp-content/uploads/2024/10/commonwealth_bank_place_031-resized.jpg" alt="" width="903" height="604" /></p>
<caption>Photo: Commonwealth Bank</caption>
<p><span class="kicker-line">By <strong>Caitlin Powell</strong> in Melbourne</span></p>
<p><strong>Commonwealth Bank has apologised after some customer Â payments were unexpectedly repeated, allegedly leaving some accounts overdrawn.</strong></p>
<p>On Saturday the bank posted on social media that "some customers are seeing duplicate transactions from payments".</p>
<p>"We are working to reverse these transactions as a matter of urgency and any fees charged will be refunded," the statement said.</p>
<p>"We're sorry for the inconvenience. Thanks for being patient with us."</p>
<p>AAP has requested further comment and an indication of how many people have been affected.</p>
<p>The bank's post prompted complaints from customers.</p>
<p>Some shared their concern that their accounts were overdrawn.</p>
<p>The latest incident came after the bank, on Thursday, Â apologised and agreed to pay $7.5 million after sending 170 million emails that breached Australian anti-spam laws.</p>
<p>The marketing messages sent to CBA customers between November 2022 and April 2024 breached the Spam Act 2003 because they did not include a way to unsubscribe, the Australian Communications and Media Authority said.</p>
<p>A total of 34 million messages were sent to people who had either not consented or who had withdrawn their consent to receive such messages, the authority said.</p>
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