<?xml version="1.0" encoding="ISO-8859-1"?> <docID>331369</docID> <postdate>2024-10-19 22:11:04</postdate> <headline>CBA reverses duplicate transactions, vows fee refunds</headline> <body><p><img class="size-full wp-image-331332" src="https://citynews.com.au/wp-content/uploads/2024/10/commbank_branch_05-resized.jpg" alt="" width="900" height="602" /></p> <caption>Photo: Commonwealth Bank</caption> <p><span class="kicker-line">By <b>Caitlin Powell </b>and <b>Rachael Ward</b> in Melbourne</span></p> <p><strong>Commonwealth Bank customers have had their rightful account balances restored after a glitch led to unexpected repeat transactions.</strong></p> <p>The bank apologised after some customer payments were unexpectedly repeated on Saturday morning, allegedly leaving some accounts overdrawn.</p> <p>The number of people impacted and the reason behind the issue have not been made public.</p> <p>The bank said it had completed the process to reverse duplicate transactions and addressed other issues with its app by 5.30pm AEDT.</p> <p>"We're sorry for the inconvenience," the company said.</p> <p>"Thanks for being patient with us.</p> <p>"Please be assured any fees charged will be refunded.</p> <p>"Customers do not need to contact us to request this."</p> <p>An earlier statement about the glitch the bank posted to social media prompted complaints from customers.</p> <p>Some shared their concern that their accounts were overdrawn.</p> <p>The latest incident came after the bank on Thursday apologised and agreed to pay $7.5 million after sending 170 million emails that breached Australian anti-spam laws.</p> <p>The marketing messages sent to CBA customers between November 2022 and April 2024 breached the Spam Act 2003 because they did not include a way to unsubscribe, the Australian Communications and Media Authority said.</p> <p>A total of 34 million messages were sent to people who had either not consented or who had withdrawn their consent to receive such messages, the authority said.</p> </body>