ActewAGL wants your help reporting outages

actew outages

ACTEWAGL is asking for assistance with reporting fallen trees and damaged powerlines or other infrastructure that may lead to unplanned electricity outages. It is also important to report any electricity supply interruptions like flickering lights or ‘brown outs,’ as these can be an indication of faults in the electrical infrastructure.

ActewAGL Manager Works Delivery Clinton McAlister says reporting when the power goes out to 13 10 93 assists ActewAGL to identify the areas affected and cause.

“We understand that losing power is sudden and frustrating, but there are some simple things you can do to help manage the situation,” Clinton says.

  • Check if appliances and lights are working in other rooms.
  • Check the switchboard for tripped circuit breakers or safety switches.
  • Check if your neighbours have power.
  • Call 13 10 93 to report fallen trees on powerlines or damaged ActewAGL infrastructure.

“If the problem isn’t isolated to your house, it is likely a fault in the network or damaged ActewAGL infrastructure and our crews will be working safely and quickly to get your power back on.

“The best thing to do in these situations is be patient and ensure you have a battery powered torch in the house in case of a blackout. It’s also important to remember to report any electricity supply interruptions like flickering lights or ‘brown outs’ to ActewAGL on 13 10 93.”

More information on what to do when the power goes out can be found on the ActewAGL website at

For regular updates on current unplanned outages, follow ActewAGL on Twitter or visit on a mobile or tablet device.

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