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Many meetings could be emails: survey finds work waste

Atlassian Team Anywhere head Annie Dean says work could be more efficient with fewer meetings. Photo: Atlassian

By Jennifer Dudley-Nicholson in Brisbane

Office workers are being overwhelmed by unnecessary meetings, swamped with time-wasting notifications, and are not being given the tech tools that could help them focus on critical tasks, according to a survey of more than 5000 employees.

Atlassian released the findings in its State of Teams report on Thursday, which also estimated businesses were wasting 25 billion hours of work each year due to inefficient, old-world practices.

The research, which also investigated the use of artificial intelligence tools, found workers with access to the technology were more productive, clear on their goals and able to find information.

The findings come as AI technology becomes a bigger consideration for businesses and industries in Australia, with research estimating that generative AI could add as much as $115 billion a year to the local economy by 2030.

The Atlassian report surveyed 5000 knowledge workers across Australia, the US, India, Germany and France, as well as 100 executives from Fortune 500 companies.

It found workers were being peppered with unnecessary notifications, messages and meetings that were holding them back from completing critical work, and almost two in three said they thought it was more important to respond to messages quickly than to complete tasks.

Atlassian Team Anywhere head Annie Dean said the findings proved that old-world ways of doing business in an office were preventing companies from achieving as much as they could.

“Meetings are the problem… people are wasting their time in meetings and breaking up their time by responding to one-off messages and we can eliminate both of those behaviours if we start using asynchronous work in the right ways,” she said.

Ms Dean said rather than meetings being replaced by an email, a video could be summarised by artificial intelligence tools “in 30 seconds” to become easier and quicker to digest.

The survey also found even though 63 per cent of workers and 79 per cent of executives considered AI tools important in the workplace, they did not know how to use them in their daily work.

But the survey also found workers that did use AI were twice as likely to find information more easily, and were more productive and clear about their work goals.

Ms Dean said like remote work, using AI technology could change work for the better and make businesses more efficient.

“We’re still using those office norms – meetings, handwritten summaries, getting alignment in a daily stand-up,” she said.

“Now we can move to using the internet to its full capability, using AI to retrieve information, and we have to be thoughtful about recognising that we’re in that paradigm shift.”

The use of generative AI technology is expected to contribute up to $115 billion a year to the Australian economy by the end of the decade, according to the Tech Council and Microsoft, with many of the gains made by automating routine tasks.

However, the technology is also expected to significantly change some professions, with the Future Skills Organisation this week releasing a report identifying four vocational training courses at the greatest risk of disruption in marketing and finance.

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3 Responses to Many meetings could be emails: survey finds work waste

cbrapsycho says: 13 June 2024 at 11:07 am

If employers really want to improve productivity, they’ll properly equip their employees with the skills and technology they need. They’ll also stop using unproductive practices such as an unnecessary emails, meetings, travel and micromanagement. Time they stopped blaming workers for the failure of managers and employers to invest in productivity improvements.

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My Experience says: 13 June 2024 at 1:28 pm

I worked in private industry for many years and developed technical specifications and drawings.
I produced the deliverables that the client would actually pay for.
All the meetings, useless emails, ‘catch-up’s’ and so forth were arranged by middle management that actually
did nothing to justify a bill being paid by the client.
Extra costs were put onto a already ‘tight’ budget, by such people wanting to book time to the job although they
never actually produced anything ‘billable’.
The vultures in QA were the worst – they always wanted to review your job for compliance (not technical compliance – they weren’t that smart – no, just company ‘hog-wash’ checks).
When my jobs were eaten up by some 25% costs in overheads, and hence the profit margin disappeared – I quit.
I wasn’t donating free overtime to make up for someone else needing to fill a time-sheet out with no
actual contribution to the work.

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Uncle Red says: 14 June 2024 at 12:47 am

I had enough of meetings in my public service workplace over 30 years ago and told management that I would no longer attend any. And that was before the widespread Internet facilities which exist now. It didn’t make me popular but it improved my work performance. So, it’s not a new issue

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