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Monday, October 28, 2024 | Digital Edition | Crossword & Sudoku

3G – disconnecting you now

People still using 3G-connected devices are urged to upgrade as the network is being shut down. (Stephanie Flack/AAP PHOTOS)

By Kat Wong in Canberra

Thousands of Australians with old phones will not be able to make any calls or texts as the major telcos shut down their 3G networks.

In a bid to boost the speed, capability and reliability of their 4G and 5G system, TPG Telecom/Vodafone have turned off 3G.

Telstra and Optus will follow suit on Monday.

Federal Communications Minister Michelle Rowland has urged all Australians to check and, if needed, upgrade their tech.

Telcos have been preparing for the closures since 2019, but the official shutdown has been delayed twice due to concerns over a particular type of phone – often purchased overseas or second hand – that cannot connect to triple zero on newer networks.

These handsets use 4G for regular calls and texts, but 3G for the emergency line, with fears many would not experience issues until they attempted to call the emergency line after the network’s closure.

“If you or someone you know has one of these 3G devices, please take action now and contact your service provider,” Ms Rowland said.

“My department will continue to work with the telcos during the switchover process to ensure in occurs in a safe and effectively managed manner.”

To address the 60,000 affected phones in circulation, a new federal law will also come into effect on Monday, forcing telcos to disconnect voice and data services on these devices.

Australians can find out if their phones are affected by texting “3” to the number 3498.

The shutdown will also impact devices such as smart watches and medical alarms.

For five years, mobile service providers have made efforts to advise affected customers and urged them to upgrade any technology reliant on 3G.

All telcos have offered handset replacement options, with some providing free devices for vulnerable members of the community.

Tasmania will be the first state to have its 3G network switched off and the other parts of the nation will be turned off by November 4.

Telcos to block phones that don’t link to triple zero

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One Response to 3G – disconnecting you now

johnny says: 28 October 2024 at 10:05 am

Why force people to bin a perfectly good phone, many of which were sold in Australia and are less than a year or two old and still under warranty?

People use these phones for many things, most people never call 000.

Just send the owner an SMS every 6 months reminding them that 000 may not work, because many still will but not everywhere, and let the owners take responsibility for themselves rather than forcing people to spends hundreds of dollars to replace perfectly good working phones unnecessarily.

The police won’t attend many 000 calls in Canberra anyway unless you have been stabbed and detained the offender yourself it seems, and you can still dial many other official police phone numbers for them to ignore that will work instead of 000.

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