By aviation writer Scott Mayman

Jetstar has promised to cover a $7000  expense for a family, stuck in Japan – after initially only offering $600 compensation.

The Sydney family was flying home, when the recent CrowdStrike outage occurred.

Staff at Jetstar in Japan told them to get their own accommodation and the airline would compensate them.

Their flight was also hit with a mechanical issue.

After media intervention, Jetstar has agreed to fully reimburse them, but the family says the airline is yet to contact them.

It’s an on-going issue involving Jetstar, where staff assure impacted passengers that their costs will be fully covered, but the airline later breaks that promise.

It’s a similar experience that Jetstar passengers suffered in Canberra nearly two years ago involving a cancelled flight. In that case,
Jetstar initially refused to pay the promised compensation.

Again,  after a publication of the incident,  Jetstar agreed to make good on its promise.

These are the sorts of issues a proposed ombudsman would consider.

Frustrated flyers face long wait for fairer aviation