Reader MICHAEL SIRR isn’t a happy camper. He writes: “I was supposed to be on the inaugural flight from Canberra to Bali last Friday morning.

Bad news!!:) Batik staff would not let me board.

I arrived at the Airport at around 6:15am, found Batik check-in, with a queue which was moving very slowly. Another passenger who noticed I had carry-on made a comment “you could have checked in online, quite a few have”. I went onto the Batik website, entered the flight number, surname and departure point followed by Passport details and acceptance of the normal terms and conditions etc. I even selected a seat!!! I was prompted to print or
receive a Boarding Pass by email. I believed I had checked-in.

I then proceeded through Airport Security, noted that the departure gate was #5 and then got coffee and newspaper. Shortly after I went to Gate 5 and
there was no activity! Airport staff, when asked, said the departure gate was downstairs. I went downstairs and without luck was then told the
departure was from upstairs!! I returned back to the Batik desk and was told by staff there that check-in had closed!! I stated I had already checked-in
on-line. I had a seat number and a Boarding Pass which was being emailed to me. I was then told that you still had to come through the check-in desk! The staff were rude and abrupt and not the least bit interested. It was approximately 7:20am by then. They said to “get back in touch with your agent”.
To say I was extremely disappointed and annoyed!! would be an understatement.”