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Food, tick. View, tick. Service, terrible

Black Angus sirloin steak… just the right size for lunch at 200 grams. Photo: Wendy Johnson

We finished the wine with our dirty plates sitting before us. Multiple staff passed by multiple times without paying any attention and nobody popped by while we dined to see how our meals were going or whether we needed anything (more water). We tired of waiting for the bill so got up and went to the cash register ourselves,” writes unhappy dining reviewer WENDY JOHNSON.

THE view can’t be faulted, and the food is just as beautiful. The Walter Café, Regatta Point, has massive windows on all sides so diners, no matter where they sit, feast on scenery capturing the Captain Cook Memorial, National Library, the High Court and more. 

Wendy Johnson.

Operated by Grand Pacific (Sydney) hospitality group, the Walter Café is all the National Capital Authority promised with the expensive, major revamp of this special spot. It’s open seven days for breakfast and lunch, and it was lunch we were after. 

The tempura zucchini flowers were a fabulous start (we shared). The batter was light and heavenly, and the flowers stuffed with creamy goat’s cheese. They were served on a rich, luxurious tomato base with a small salad delicately placed on top making the dish look as inviting as it tasted ($21).

For mains, the prawn linguine was superb ($30). Five plump prawns and a combination of crushed chilli, garlic, parsley and dill. The balance was superb and the dish super exciting. 

We applauded the Black Angus sirloin steak ($32) for multiple reasons. It’s just the right size for lunch at 200 grams. It was cooked to perfection, and we remarked at our recent experience at an establishment specialising in steak that didn’t get it right, overcooking three dishes. 

The frites were thin and addicting. The dollop of Maître d’hôtel butter melted lovingly over the meat. The side salad was dry, but the staff happily fixed that in a flash with a silk dressing (and an apology).

Tempura zucchini flowers… the batter was light and the flowers stuffed with creamy goat’s cheese. Photo: Wendy Johnson

Walter Café’s compact lunch menu also features dishes such as a smoked salmon sandwich ($24), healthy salad bowl ($22) and light curried chicken ($30). 

We were warmly received and offered a table on the deck outside, which we appreciated because the café is mightily noisy inside. Ear-splitting loud is the best description. 

Our wine arrived after our starter was delivered, and after we reminded staff we were still waiting. The service went downhill and we left frustrated, so much so we didn’t consider staying for dessert. 

We finished the wine with our dirty plates sitting before us. The table behind us remained uncleared for so long the neighbourhood birds kept swooping in to feed. Multiple staff passed by our table multiple times without paying any attention and nobody popped by while we dined to see how our meals were going or whether we needed anything (we would have loved more water). We got tired of waiting for the bill so got up and went to the cash register ourselves.

We would LOVE to go back for the food and the setting, and may give the Walter Café one more go, keeping our fingers crossed the service has dramatically improved.

Prawn linguine… five plump prawns and a combination of crushed chilli, garlic, parsley and dill. Photo: Wendy Johnson

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Wendy Johnson

Wendy Johnson

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5 Responses to Food, tick. View, tick. Service, terrible

Bob hob says: 2 December 2022 at 9:34 am

Are you American? I remember waiters coming up and asking if we were good all the time over there and I found it extremely annoying, maybe because I’ve gotten use to most places over here you buzz the staff when you need them so they don’t interrupt us mid conversation

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Jane says: 2 December 2022 at 10:03 am

There’s a huge difference between staff being intrusive and staff totally ignoring you after they’ve given you your meal, which is what it seems happened in this case (and no, I’m not American). Good management and staff know what that difference is and act accordingly.

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Jane says: 2 December 2022 at 9:59 am

This cafe looks good and as you say is in a great location (we stuck our heads in for a look after enjoying a wonderful afternoon tea next door at The Marion recently).
Good to know the food is excellent. What a disappointment to hear the service is lacking. Good food never makes up for poor service. We, too, hope it improves as we were planning on going there.

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Janine Clark says: 2 December 2022 at 6:47 pm

I agree with your service comments. We went for breakfast a couple of weeks ago the food on the whole was good (the eggs Benedict with salmon was a little weird as it sat atop an unsplit untoasted English muffin) but we could not get the wait staff attention to get more water let alone a second coffee. Granted it was busy but …. The setting is so good will give it one more try

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Kyra says: 4 December 2022 at 9:45 am

I had great service both the times I went here (checking how the food was and also clearing promptly, refilling waters) and both those times I sat inside and the noise was not too loud either. Maybe they had a busy day. One visit to a restaurant does not reflect every day.

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