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Canberra Today 8°/12° | Sunday, June 16, 2024 | Digital Edition | Crossword & Sudoku

Jetstar mute on passenger questions

Jetstar… won’t answer questions. Photo: Scott Mayman

By Scott Mayman

JETSTAR continues to ignore media questions about its recovery operations – after yet another incident last week involving passengers in north Queensland.

Passengers bound for Melbourne had to sleep on the floor of Proserpine Airport, after the flight was cancelled.

The takeoff had to be abandoned after an issue with the plane, stranding passengers for about 24 hours.

One Passenger “Simon” went public with media outlets saying it felt like they’d been abandoned by the budget airline.

It’s a similar incident to the one in Canberra in December when a Jetstar flight to the Gold Coast was cancelled and the airline’s immediate recovery effort failed.

For the past two weeks, Jetstar’s senior manager external communications James Hancock has ignored direct questions about the airline’s recovery – in fact, similar questions put to the airline from February this year have also gone without a response.

However,  Mr Hancock did refer us to Jetstar’s news media website and suggested we review some of the airline’s “positive” stories.

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Ian Meikle, editor

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