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Positive changes come with same sharp client focus

Team Hussey & Hussey, from left, Claudia Thurgarland, office manager; Lakshitha Senanayake, accountant; Charlie Crozier, office manager; Nadeesh Sugathadasa, accountant; Angel Thayani, accountant; Charlotte Wang, senior accountant; Paul Clark, senior accountant; Laura Vargas, accountant and Robert Hembrow, senior accountant.

Long-established, local accounting firm, Hussey & Hussey, has gone through some positive changes lately, says client manager and senior associate CHARLOTTE WANG.

Former principal accountant Pamela Hussey has retired from Hussey & Hussey and the firm recently moved to its new Challis Street location in Dickson, with additional team members and expanded service offerings.

But, says Charlotte, they have retained the same dedicated, client-centred values and hard-working team environment.

Charlotte says she has worked at Hussey & Hussey for 14 years, ever since she graduated, and will continue to provide the same, high-quality service Pamela did.

“All our Hussey & Hussey clients know me because they see my face, and have seen me around in the office for the last 14 years,” she says.

“We’re still the same, we’re still here, I’m still here. We continue that company culture produced by Pam.”

Hussey & Hussey has also recently been joined by senior accountant Paul Clark, who has been practising since 1993.

Charlotte and Paul say their number one priority is always the client’s best interests, and that they do regular training with all staff, to make sure Hussey & Hussey aligns with the latest legislations and rule changes.

Paul says this means they can also assist clients with strategic planning for the future, as they know what the new rules for the following year will be.

“We are able to give advice on all kinds of different circumstances,” Charlotte says.

While a lot of their work is tax compliance, Paul says they have a wide range of other value-adding services that they can assist with including tax planning and business advisory.

Charlotte says: “We do individual (including sole traders) trust, partnership, company and self managed super fund (SMSF) returns, rental properties, capital gains tax of disposal of shares, properties and cryptocurrencies.

We provide bookkeeping services as well for people who need help with BAS, IAS, and super obligation.

“And we give advice before and after the financial year if they have any changing circumstances, or if they are looking to sell a business or purchase an investment property.”

To ensure clients receive the best treatment, Charlotte says they have split the team in two, with Charlotte’s team focusing on the non-business clientele, including services such as individual tax returns for rental properties, sole traders, capital-gains tax and cryptocurrency.

Meanwhile, Paul says he and his team focus on business clients, with services such as company tax returns, trusts and self-management super funds.

He says the self-managed super fund service is a new addition to what Hussey & Hussey offers.

“Clients can come to us to get their financial statements and tax returns prepared,” he says.

“We then send it off to an external auditor to be audited before we lodge the return.

“Often it’s handy to do the individual tax returns with the self-managed super fund at the same time, just for tax-planning purposes.

“And they can do both of those things through Hussey & Hussey as well, everything can be done at once.”

Hussey & Hussey has been operating for more than 40 years, says Charlotte, with Michael Hussey establishing it as Michael Hussey and Associates in 1981.

She says this means the majority of the firm’s clients are long-term, a testament to their dedication and professionalism.

“So we have four-generation clients now, from the same family and business.

“We look after them and they trust us, and we know them inside out so we are able to provide the best service.”

But, clients don’t necessarily have to come to the Hussey & Hussey office physically, says Paul.

Charlotte says: “We actually look after lots of clients that are interstate or international as well.

“In Canberra, we do have a lot of public servants who get posted overseas. We have lots of clients like that and we don’t need to do the tax return face-to-face, we are open for Zoom, online, Teams and all types of remote services as well.

“And lots of our existing clients, because we know them, we know their history, they’re more comfortable just to send us the information, because we know them and they know what information we need.”

Hussey & Hussey, Level 3, 23 Challis Street, South Tower, Dickson. Call 6247 6735 or visit hussey.com.au

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