New water meters rolling out across Canberra

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ACTEW Water will undertake a major water meter replacement program across the ACT that will see more than 18,000 residential water meters replaced by the end of 2017.

The program will focus on replacing all 20mm water meters that are 18 years or older, as well as an upgrade to some service connections, and it will replace the existing isolation tap meter with a new, user-friendly ball valve at the meter.

ACTEW Water spokesperson Angie Drake says the replacement program will ensure better accuracy readings from the older meter readings, and will enable customers to isolate their own water supply and monitor their usage with much more ease. The new meters will also improve future meter maintenance processes which are carried out by ACTEW Water more efficiently.

“The replacement program will be staged one suburb at a time, with the older suburbs being targeted first – Kaleen being the first suburb listed on the program. Field crews will spend a number of weeks working through each suburb,” Angie said.

“Water supply will be interrupted at the customer’s property for a short amount of time while crews complete the meter replacement. If there is nothing obstructing the meter – such as trees or pavement – the replacement should take under an hour with water supply being returned to normal.”

There will be no cost to the property owner for the replacement of meters.

“Water meters wear with age and usage, just like any other mechanical device and in some suburbs across Canberra, some meters are well over 20 years old. We are keen to replace these meters for our customers to ensure their water usage is being monitored correctly, as well as making it easier for them to monitor their own usage and turn off their water supply much more easily if they need to do so.”

Ms Drake also asked that customers assist ACTEW Water in the meter replacement by ensuring that their domestic water meter has a one metre clearance from any obstructions, to allow ACTEW Water staff enough room to complete the replacement as quickly as possible.

“Once customers receive their initial letter in the mail notifying them that ACTEW Water will be attending their property soon, they should head out to their water meter to ensure that it’s clear from any leaves or shrubs.”

If water meters are located underneath driveways or concrete footpaths, ACTEW Water has an obligation to restore customer’s land as soon as practicable to a similar condition before operations began.

If customer’s have any concerns or questions about their water meter being replaced, they should visit or call 6248 3111.

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