By aviation writer Scott Mayman

A report card from the Australian Competition and Consumer Commission credits the new competition from low-cost carrier Bonza for improving conditions for travellers and making a difference in the industry.

The watchdog found 24 of 35 routes operated by Bonza were unserved by other airlines and almost all were in and out of regional destinations.

Bonza has no flights to or from Canberra.

The report also shows airfares have started to come down, thanks to additional seats being offered and cheaper fuel.

However, flight delays and cancellations remain and there is a massive rise in general dissatisfaction with customer service across the industry.

The report also featured popular journeys that were also subject to greater competition now that up to four airlines were competing on some routes, however, Qantas remained the single largest operator in the sky.

The watchdog’s report follows a string of claims last year involving Qantas at Canberra Airport, among other issues for the airline.

Chief executive Stephen Byron blasted Qantas in September, accusing it of mistreating staff and customers, and breaching contract conditions.

At the time, Mr Byron called for heavier regulation to bring the national carrier “to heel”.

In his opening statement to a Senate committee the Canberra Airport boss said Qantas would further ride roughshod over consumers, competitors and suppliers until it was brought into line by stronger regulatory action.

Soft landing for airfares but not cancellations